Delivery & Returns

 

New Zealand Delivery Timeframe

Orders to most destinations within New Zealand are sent Mon-Fri on an overnight service so should be with you within 1-2 working days. For rural addresses, please allow for an extra 1-2 days for delivery. New Zealand delivery timeframes are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zozogolf.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zozogolf.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PO Box Delivery

Unfortunately, we are unable to deliver to post office boxes at this time. A signature is required on delivery for all New Zealand orders.

We will do our best to update you on the location of your parcel in conjunction with the courier or delivery service provider.

Returns

We are committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 10 days,The product must be returned in its original condition with supporting paperwork and appropriate packaging

How to Return

Please email us info@zozogolf.com to arrange your return. 

ZOZOGOLF will not be liable for the loss of any item being returned. We recommend that when returning a product, you use tracked delivery. Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund.

Consumer Guarantees Act

We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.

Out of Stock

If for any reason we do not have a product in stock, you will be contacted as soon as possible to advise you of the delay in delivering the product.